In a U.S. Senate review of healthcare spending in October 2023, Sheldon Whitehouse (D-Rhode Island), Chair of the Committee on the Budget, highlighted one of the biggest challenges for the healthcare industry: “Our fragmented and endlessly complex healthcare system creates the perfect environment for inefficiencies to fester…it is where excess costs live and grow.”

One of the primary drivers of these inefficiencies is administrative overhead. As of 2023, administrative costs account for as much as 31% of total healthcare spending, with the majority tied to billing and insurance-related processes. These out-of-control costs not only inflate healthcare expenses by up to half a trillion dollars annually but also contribute to broader issues of waste and abuse, diverting resources away from direct patient care. In this blog, we’ll explore how innovative payment integrity strategies can help reduce waste, combat abuse, and foster a more efficient and cost-effective healthcare system.

Root Causes of Claim Confusion: Waste and Abuse

While administrative friction is a major driver of costs, it’s intertwined with a broader systemic issue—waste and abuse in healthcare operations. According to the Centers for Medicare and Medicaid Services (CMS), healthcare waste and abuse can be categorized into four categories:

  1. Mistakes: Medical billing is complex, with thousands of codes across multiple systems. Different insurance companies often impose varying requirements, challenging consistent and correct code applications. Errors can stem from incorrect code use, data entry mistakes, and misapplication of billing guidelines.
  2. Inefficiencies: These include overutilization of services (ordering unnecessary tests), inappropriate utilization (using expensive diagnostics when less costly alternatives suffice), and misuse of resources (inefficient scheduling or failure to adopt best practices).
  3. Bending and abuse of rules: This category includes practices like upcoding (billing for more expensive services than provided), unbundling (billing separately for services that should be billed together at a reduced cost), and excessive charges.
  4. Intentional, deceptive fraud: While less common, this category represents deliberate attempts to defraud the healthcare system.

Addressing these root causes is crucial for creating a more efficient, cost-effective healthcare system.

Tackling Waste and Abuse

To revolutionize healthcare billing claims, payors and third-party administrators (TPAs) need to take a multi-faceted approach.

  1. Leverage advanced technology: Healthcare payment integrity generally has been slow to adopt innovative technologies, leading to siloed data and backward processes. Fortunately, a new day has dawned in which forward-thinking payors and TPAs are migrating to a new set of best practices that automate the pre- and post-payment billing process to detect anomalies and patterns in claims data, enabling early intervention and proactive error prevention.
  2. Foster collaboration: Encourage open communication among payors and technology partners to address systemic challenges and share best practices. MultiPlan’s integrative approach to cost containment and payment integrity reduces administrative friction, enabling a team of clinical and payor experts to work closely with the variety of stakeholders throughout the claims review lifecycle to identify common pain points and errors, prevent overpayments, and maximize cost savings.
  3. Invest in education: Provide ongoing training for staff on coding best practices, regulatory updates, and emerging technologies to reduce human errors. This includes not only initial training but also continuous learning that keeps payors and partners up to date on the latest industry standards and technological advancements. Involving staff early also brings valuable insights to new technology and process implementation and increases buy-in.
  4. Add checks pre- and post-payment: More organizations are adopting new methodologies within the pre- and post-payment process. Through advanced code editing, clinical negotiation, itemized bill review, and post-pay strategies like subrogation and data mining, organizations are enhancing their ability to ensure accuracy, prevent overpayments, and integrate higher standards and best practices across the payments industry.
  5. Embrace transparency: Payment integrity leaders representing health plans should advocate for clear, easy-to-understand billing practices across the healthcare industry. This includes promoting the use of itemized bills, plain language explanations of medical codes, and resources to help patients understand their financial responsibilities. Increasing transparency fosters open communication with providers and helps address claims issues in a collaborative environment.

Benefits of Achieving Clarity and Reducing Waste/Abuse

Identifying errors, inefficiencies, and potential abuse in healthcare claims is about more than just preventing overspending—it’s about creating a more efficient, cost-effective healthcare system.

  1. Cost reduction: By minimizing errors and preventing waste and abuse, payors and TPAs can significantly reduce unnecessary expenditures. Savings come from fewer claim rejections, reduced need for manual review, and decreased instances of overbilling or underbilling.
  2. Enhanced patient experience: Clear, accurate billing improves patient trust and satisfaction, reducing complaints, denials, and disputes. Patients who understand their bills are more likely to pay on time and feel confident in their healthcare providers and insurance companies.
  3. Operational efficiency: Streamlined processes and reduced errors lead to faster claims processing and improved resource allocation at payors and TPAs. This allows these organizations to focus more on patient-centric initiatives and less on administrative overhead, driving greater operational efficiency within the payment integrity function.
  4. Data-driven insights: Trends are easily identified through clearer claims data, which supports more targeted analysis and strategic planning. By leveraging these insights, teams can develop consultative, custom approaches to address specific challenges, predict future needs, and optimize payment integrity strategies.
  5. Regulatory compliance: Improved accuracy and transparency help payors and TPAs adhere to evolving healthcare regulations, reducing the risk of non-compliance.
  6. Provider relations: Clear communication and fair reimbursement practices strengthen relationships between payors and providers. Reducing administrative overhead and provider abrasion is a win-win for everyone – leading to better collaboration, improved care coordination, and, ultimately, better patient outcomes.

Takeaways and Next Steps

Confronting healthcare waste and abuse through payment integrity is about creating a more transparent, fair, and affordable healthcare system. By embracing innovative technologies, fostering collaboration, and prioritizing transparency, stakeholders can systematically address the convoluted realm of healthcare claims processing and achieve the dream of a system that works for everyone.

MultiPlan is leading this charge, offering integrated cost containment and payment integrity solutions. In this era of rapid change, the time for action is now. Let’s seize this opportunity to reshape the healthcare landscape, one clean claim at a time. By confronting the systemic issues of waste and abuse, we can pave the way for a healthier, more sustainable system that truly serves the needs of all.

Visit our payment integrity services page to learn how MultiPlan helps payors and TPAs proactively identify waste and abuse, preventing unnecessary payments.