Did you receive an inquiry about buying MultiPlan insurance? We are not an insurance company.
Did you receive an inquiry about buying MultiPlan insurance? We are not an insurance company.
MultiPlan does not sell health insurance to members, so we aren’t able to answer questions about your insurance plan. So questions like these should be directed to your health insurance company, health benefit administrator or human resources representative:
However, you likely have access to MultiPlan’s services through your health plan administrator or medical bill payor (especially if you see one of our logos on your Member ID card). Make sure to have your insurance ID card nearby, and refer to the information on this page to find a provider in your network.
MultiPlan Corporation, on behalf of itself and its subsidiaries (“us”, “we”, or “our”) operates http://www.multiplan.com (the “Site”). We are committed to preserving and respecting member rights. Below is our statement recognizing member rights and protections. We expect our network providers, including individual practitioners, to support (and act) in accordance with these rights.
Members have the right to receive accurate, easily understood information about us, the services we provide, the providers in our networks, member rights, rights of our network providers, and how to contact us regarding concerns about our services or networks.
Members have the right to be treated with respect and recognition of their dignity and the right to privacy. This right includes protecting their Personal Information. It also includes their right to review their Personal Information on file with us, as required by applicable Federal and State law. See our Privacy Policy for more information.
Members have the right to communicate with network providers when making decisions about your healthcare, without interference from us.
Members have the right to register complaints about us, our services, determinations, or the care provided by a MultiPlan or PHCS network provider. This includes the right to have complaints addressed in a timely manner through formal procedures, appropriate to the nature of the complaint.
Members have the right to choose healthcare providers from the MultiPlan or PHCS network, consistent with the terms of their health benefit plans and applicable Federal and State law.
Members have the right to receive healthcare services without discrimination. MultiPlan (or PHCS) network providers are prevented, by contract, from differentiating, or discriminating, against members due to certain member characteristics, and are required to render such services to all members in the same manner, in accordance with the same standards and same availability as offered to the network provider’s other patients.
We use our best efforts to ensure all members are afforded these rights. If you feel your rights have not been met, you may voice your concern through our complaint resolution process. Our complaint resolution process is a formal mechanism we use to address members’ concerns about their healthcare from our network providers. To begin the complaint resolution process, kindly document the complaint in writing and send it to:
MultiPlan
16 Crosby Drive
Bedford, MA 01730
Attn: Corporate Quality Management
Pursuant to LARS 22:1879, the information provided herein is based upon information supplied to MultiPlan Corporation by facilities and practitioners participating in the PHCS Network and MultiPlan Network. These listings may not be complete and may be updated as MultiPlan Corporation receives additional information from participating facilities and practitioners. Before seeking care from a provider listed herein, please check with the provider to confirm participation in the network, location and if the provider is accepting new patients.
To locate a participating provider, please refer to the instructions on your healthcare ID card as your health plan may have established a telephone number customized for the plan. Otherwise, you may call one of the following telephone numbers or visit www.multiplan.com/search.
