Three males and female at conference table

Case Study: Extending the Power of Bill Review

The Challenge

Property and Casualty – Payment Integrity

MultiPlan analysis showed a property and casualty servicer how it could strengthen its bill review and network services by:

  • Using analytics tuned to find wasteful or abusive medical billing practices not identifiable by more automated bill review programs
  • Implementing resolution strategies appropriate for the severity of issues and nature of the provider relationships

The Solution

MultiPlan is enabling a comprehensive payment integrity program to complement existing bill review:

  • In place: Clinical Negotiation – clinically-driven negotiation of non-contracted bills scoring high for potential waste or abuse
  • In process: Bill Correction – identification and denial of charges in error, for both contracted and non-contracted bills with evidence of issues missed by the primary editing process

The Results

From the program’s start, MultiPlan Clinical Negotiation has generated significant additional medical cost reduction:

  • Identifying issues on 14% of charges billed
  • Achieving provider buy-in on 47% of charges negotiated
  • Passing the $1 million mark for reduction below bill review allowed, within the first five months